Changing or cancelling a trip

Read your booked terms

Your trip retains the cancellation policy agreed when you booked. Open My trips and check the cancellation preview before confirming. Timing is based on the camp's local time zone. The preview uses the amount actually paid and your booking's stored policy, so a general help example is not a personal refund quote.

Change dates, rooms or guests

Date or room changes require cancellation and a new booking. Ask the camp about availability before cancelling; cancelling does not reserve the replacement dates. Guest information can be completed from your trip while editing remains open. If the deadline has passed, contact the camp rather than making a second booking solely to correct a name.

Refunds

Where a refund is due, its processing status is separate from the cancellation itself. Provider and bank processing can take additional time. If the camp cancels, amounts paid through the platform are refunded; contact the camp and support about any money paid directly to the camp. Keep your reference and payment receipts. Read the cancellation policy guide.