Guests, manual bookings and cancellations

Work from the booking record

The owner portal lists bookings and arrival, departure and in-house views. Open a booking to check the guest count, rooms, packages, payment status and notes. Access depends on your organization role and camp scope. Use internal notes for operational context, not card details or passwords.

Manual reservations

Use the manual-booking flow for stays arranged directly with your camp. Check the room inventory and total carefully. A manual payment record documents a payment handled outside the platform; it is not a new card charge. Keep your own supporting receipt and record settlement accurately.

Cancellations and exceptional changes

Review the cancellation preview and provide the required reason before confirming. Owner cancellations and guest cancellations can have different refund consequences. Refund state may remain processing until the payment provider confirms it. Contact support for a disputed or unsupported exceptional change instead of editing database records or recording a refund that has not happened.