Getting help and reporting a problem

Booking or listing questions

For arrival arrangements, packages, local conditions or an issue with your stay, message the camp from the listing or trip. For a platform problem, use Contact. Include the booking reference or listing URL, what you expected to happen, what actually happened and the approximate time. Avoid including full payment credentials or unrelated personal information.

Security and privacy concerns

Contact support promptly if you suspect someone else accessed your account. Reset your password where appropriate and secure your email account. Do not post suspected vulnerabilities or private booking information in a public review. Support may need to verify your identity before discussing another person's data or changing sensitive account information.

Immediate danger

Platform support is not an emergency service. For immediate danger, contact the relevant local emergency service and follow qualified local guidance. Surf conditions change; an article, forecast link or listing cannot guarantee that entering the water is safe.